Effective Thursday, November 27, 2025, at 8:00 AM, we will temporarily suspend new registrations for “Mobile Carrier Payment” and “Wallet Payment” as payment options. We sincerely regret any inconvenience this may cause and kindly request that you select an alternative payment method during this period. The resumption of new registrations is anticipated around February 2026.
Customers who have already configured “Mobile Carrier Payment” or “Wallet Payment” as their payment method may continue to use these options without any changes. Please note that if you switch to another payment method, you will not be able to revert to “Mobile Carrier Payment” or “Wallet Payment” until the service resumes.
We deeply apologize for any inconvenience and appreciate your understanding and cooperation.
Which carrier payments / wallet payment can I use to register for DAZN?
Currently, carrier payments / wallet payment are available via SoftBank, Y!Mobile, au, UQ mobile, NTT DoCoMo and PayPay.
*Not available on prepaid mobile phones.
How to register for DAZN using carrier payment / wallet payment?
For more information on membership registration, see this article.
《Important》
Please be sure to register using a web browser.
Please note that if you register via the app, you will not be able to make carrier payments or wallet payment, but will be charged in-app.
If you are unable to log in to your account, have not received your PIN code, or do not know your PIN, please contact your carrier or wallet payment company.
Please contact your carrier or wallet payment company.
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NTT Docomo Contact Information
https://www.docomo.ne.jp/support/inquiry/
Docomo Mobile Phone Hotline 151
From a landline: 0120-800-000
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Softbank contact details
https://www.softbank.jp/mobile/support/contact/general/?id=11
From Softbank mobile phones Phone number 157
From general telephones, etc. 0800-919-0157
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Y-Mobile contact details
https://www.ymobile.jp/support/contact/?ref=gnav
From a Wymobile phone* 151
From other companies' mobile phones and landlines 0570-039-151
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au contact details
https://www.au.com/support/inquiry/
au mobile phone: 157 (no area code)
Other mobile phones and general calls: toll-free call 0077-7-111 (free of charge)
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UQmobile Contact details
https://www.uqwimax.jp/mobile/support/contact/
New customers (reception and consultation)
0120-959-001
Customers under contract (confirmation and enquiries)
0120-929-818
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PayPay Contact details.
Please access the following and chat with us for an automated response 24 hours a day.
～Frequently asked questions.～
If an error occurs during registration
If an error is displayed, there could be several reasons, please try the following.
Switch from mobile data to Wi-Fi or vice versa, or switch to a different Wi-Fi network.
If the error persists, please contact your carrier/ wallet payment company.
If the error occurs before you have registered your payment method, please contact DAZN customer service.
Carrier payments / wallet payment
You will be charged monthly or annually via carrier payment / wallet payment for the duration of your DAZN registration.
DAZN subscriptions are automatically renewed. If you wish to cancel your subscription, please do so via the My Account page.
When is the billing date?
The billing date depends on the carrier and wallet payment method used. For more information, please contact your carrier or wallet payment company.
How to check payment history / Names of billers and payees of subscription fees
Please check from your carrier payment / wallet payment invoice.
Bills from DAZN will be marked as ‘DAZN Japan Investment LLC’.
Problems with carrier payments / wallet payment
If, for reasons such as mobile payment status, you are unable to confirm your DAZN monthly subscription, your account will automatically be placed on a deactivated status. If you wish to continue, please re-register with a new payment method.
I have not changed my carrier payment / wallet payment, can I continue to use it if I change my phone number?
Contact your career support.
Can I use a gift code if I register for DAZN using a carrier payment / wallet payment?
Various gift codes (DAZN tickets, prepaid cards, annual viewing passes, etc.) cannot be used.
For more information, please see this page.
Can I use the pause function if I register for DAZN using carrier payment / wallet payment?
The pause function is not available if you have registered with a carrier payment / wallet payment.
Please see this page for more information.
I am currently registered with DAZN using another payment method, can I change my payment method to carrier payment / wallet payment?
If you wish to change to carrier payment / wallet payment, you will need to cancel your current registration. After the current subscription period has expired, please re-register for carrier payment / wallet payment.
I have registered for DAZN using carrier payment / wallet payment.
If you wish to change from carrier payment / wallet payment to another payment method, you will need to cancel your current registration. After the expiry of your current subscription period, please re-register with your preferred payment method.
If I want to cancel my contract with a carrier payment / wallet payment or switch to another company, can I continue my DAZN registration?
If you cancel your carrier payment / wallet payment contract, your account will be automatically cancelled after the expiry of your subscription period as payment cannot be confirmed.
If you wish to continue, please re-register with a new payment method.
If your new carrier supports DAZN payment, please re-register after your viewing period has expired.
How to withdraw from DAZN if you registered for DAZN using a carrier payment / wallet payment
You can cancel your membership from My Account. After withdrawal, you can watch the video until the day before the next payment date.
For information on how to cancel your membership, please see this article.
If you have any further questions, please contact customer support.