If you have any problems or queries regarding the use of DAZN, the AI chatbot will first ask you about your requirements.
For more information, please refer to the ‘Contact procedure’ below.
You can also visit the DAZN help page, which contains a lot of useful information on how to use DAZN.
*We have confirmed that the Chatbot (the [Chat] button at the bottom right of the screen) does not appear on some browsers on the DAZN help pages.
The department in charge is currently working to restore the problem, but until then, please try deleting your cache, using another browser (incognito window) or another device.
‘Contact procedure’
■Live chat reception: Monday to Sunday Customer service enquiries 10am to 9pm
*If you require further assistance, a representative will respond to you via live chat.
Please note that if there is a high volume of enquiries, you will be directed to ‘Contact us by email’, even during available hours.
■Email.
Email enquiries from the AI chatbot are accepted 24 hours a day. We reply between 10am and 9pm, Monday to Sunday.
We aim to reply within 24 hours, but please note that it may take a little longer depending on the time of reception and the nature of your enquiry.
■How to contact us via Chatbot
1. Access the help pages
2. Click ‘Need help?’ in the bottom right-hand corner of the help page.
3. Please wait until the chat is connected.
4. Once the chat is connected, we will confirm whether you are using DAZN for docomo.
Select ‘Yes’ if you use DAZN for docomo
Select ‘No’ if you are using an account other than DAZN for docomo.
5. Please enter your name.
*Not required if you are using DAZN for docomo.
6. Select the type of enquiry you wish to make
*Please follow the instructions provided by the chatbot Zed.
■If not resolved, how to contact us directly via live chat or email
If the guidance from the Chatbot does not solve your problem, you can chat directly with one of our customer service representatives.
You can also contact us by email if the chat response is busy.
<How to contact our customer service representatives directly.>
If you would like to speak directly to a representative, please type ‘I would like to speak to someone’ directly into the message box at the bottom of the screen.
*Contact customer service from 10am to 9pm, Monday to Sunday.
Please select a topic about your enquiry.
Once you have connected with a contact person, please contact them directly.
If the contact person is not available, e.g. during busy times, you can contact us by email.
Follow the steps below to contact us :
1. Press ‘Contact by e-mail’.
2. Select the topic about your enquiry
3. Enter your contact e-mail address
4. Enter the details of your enquiry.
5. Complete your enquiry.
Please wait for a customer service representative to contact you.
If you do not receive a reply from customer service within 24 hours of your email enquiry, please check that you are able to receive the following domains
@performgroup.com
@service-mail.dazn.com
@email.dazn.com
@mail.dazn.com
@dazn.com
@mailer.dazn.com
@e.fanaticsretailgroup.com
If you have checked the above and there are no problems with your domain-specified reception settings, please contact us again.
■Attach images and videos.
During the chat, it is possible to attach an image or video of the screen where the problem is occurring and send it to the person in charge.
There is a clip symbol on the right-hand side where you type your message.
You can attach a message from here.
*The method of taking screenshots and videos differs depending on the device you are using, so please contact the manufacturer.