Derek Chisora vs Deontay Wilder PPV Troubleshooting – Help Center

Why am I being charged during a free trial?

DAZN doesn’t offer a free trial by itself. The 7-day trial is included with PPV purchases, and if it’s not cancelled before the trial ends, it rolls into a paid Monthly Flex plan.

What is the new DAZN Ultimate subscription that I'm seeing everywhere?

DAZN Ultimate is our latest subscription plan, that includes a minimum of 12 Pay-per-views at no additional cost, and unprecedented offerings across the world of sports. Click here to know more about DAZN Ultimate.

I've paid for the event, but it says I need to buy again, why?

If you see a pending payment in your banking app after trying to buy an event ticket, but you're still being asked to pay again, it means something went wrong during the checkout process. You'll need to try buying the event again. Don't worry about the pending payment; it should disappear from your app within 5 days, depending on your bank.

I've paid for the PPV, but it looks like I have been charged more than once.

If you have paid for the PPV but you can see more than one payment in your banking App it means something went wrong in the checkout process. Please be assured though that these additional payments are pending payments and will be removed from your statement in up to 5 days, depending on your bank.

Why have I been charged more than $69.99 for Chisora vs Wilder PPV in US?

In the USA, the cost of Chisora vs Wilder PPV is $69.99. However, we initially charge an additional amount because sales tax varies by state. Once the tax amount is calculated, the correct amount will be reflected to your account within 2 to 48 hours.

I've just paid another month of my subscription, why do I need to pay again for the PPV?

The highly anticipated Chisora vs Wilder PPV is not part of your subscription, this event is in addition to your subscription.

Do I need DAZN subscription to buy the Pay Per View event?

Yes, you do need an active subscription to view the PPV. Click here to sign up and subscribe to a plan of your choice. If you are already an active DAZN user, you can simply sign in and buy the PPV.

The picture seems to be buffering, what can I do?

Remember your broadband speeds affect the quality of the stream you receive. We suggest you check that there aren't other devices being used at the same time as they could be overloading your broadband strength.

I'm getting a message saying I'm logged in to too many devices.

Our PPV events will only allow one device to stream the event. If you are receiving this message then it's likely our system still recognizes another device you may have recently logged in to. To resolve this head to https://www.dazn.com/myaccount/devices where you will have the option to remove or sign out of all devices. Once you remove or sign out of all devices please wait around 10 minutes and log in to the device you would like to watch on.

I'm travelling abroad. Can I still watch or purchase a DAZN Pay-Per-View (PPV) event?

Yes, you can—here’s how it works depending on your subscription status:

If you have an active DAZN subscription:
Great news! You can buy and watch the PPV while travelling abroad – just log in and follow the instructions to buy, enjoy the fight.
If you don’t have an active DAZN subscription:
If you're seeing an error that the content isn't available in your country, it's likely because your old subscription is registered in a different region. To resolve this, simply re-register using a different email address and follow the on-screen instructions to complete your PPV purchase.

How can I change the commentary language?

If you want to change the language of the Chisora vs Wilder Pay Per View event commentary when you have the event open you can simply click on

, choose the audio option and select from the available options.

How to manage your DAZN free trial?

Once your free trial ends, you will be able to continue watching DAZN with the Monthly Flex pass. It allows you the flexibility of cancelling your subscription with 30 days' notice.

If you don't want a subscription, you can cancel your free trail within the 7-day period by going to Subscriptions in "My Account". However, you can continue to be a subscriber of DAZN to enjoy the best of boxing with over 185+ fights every year.

If I cancel my free trial, will I lose access to the PPV?

No, if you take a free trial and you cancel before the 7 days trial period you will still be able to view the PPV.