How we moderate our platform
On DAZN there are several ways you can interact and share content with other sports fans on live broadcast sporting events, including via our FanZone experience.
The standards, processes, and tools we use ensure that there are enjoyable, fun and like-minded conversations on our platform, whilst at the same time we are balancing the interests of our community of sports fans by keeping them safe from harmful or illegal content.
We have two policy documents setting DAZN’s standards for ‘unacceptable’ content:
- Community Guidelines – easy to read and understand information on the dos and don’ts when sharing content on our platform.
- Terms of Use – the formal agreement between DAZN and you on the rules that must be abided by in using a DAZN product or service.
How we manage unacceptable content
DAZN facilitates the removal of unacceptable content in three ways:
- Automatic: we use automated tools applying specific rules to remove pre-selected content, such a swearing or other inappropriate language.
- Moderation: moderators are responsible for generating discussions or quizzes on sporting topics, reviewing posts to keep conversation on track and enforcing DAZN’s standards for removing unacceptable content by removing posts and blocking users.
- User reporting: an individual customer is available to flag individual posts for review by a moderator where they feel it is in breach of DAZN standards. The moderator may then remove unacceptable content and block responsible users.
If you post unacceptable content as defined in DAZN standards, depending on the nature of the post, your content may be removed, whilst you may also either be temporarily or permanently blocked from the service. In instances where something illegal is shared as defined by your countries law it will be reported to the relevant authorities as required.
How to challenge content removal
Sometimes you may feel that your content was within DAZN standards and that your content may have been incorrectly or unfairly removed by a moderator.
If such instances you may contact help@dazn.com providing as much detail about the post in question, including the name of the live event, the time the content was posted and the content posted so we can correctly identify the relevant information.
We will review your case and the moderation decision and provide you with the outcome of our review within 10 workings days. Where the functionality is possible – for example, in a forum or comment on a video or image - we will reinstate incorrectly removed content to the platform.