Few reasons why you might be facing issues with your video quality while streaming on DAZN and how you can check and fix it.
1. Check your internet download speed
DAZN gives you the best video quality it can depending on how fast your internet is. When you stream on DAZN, your device needs to download video and audio data in real time. If your internet is slow or other people in your home are also using it (for music, browsing, or gaming), it may affect your DAZN stream.
How to check your internet speed?
Visit fast.com to see your current internet speed.
Important: The speed you see is only for the device you test on. For example, testing on your phone won’t show the speed on your TV or computer.
2. Signs that your internet is slow
You might have slow internet if:
- The video keeps stopping to load (buffering)
- The image looks blurry or pixelated
- The stream freezes or skips
Note: You can check the internet speed DAZN recommends here.
3. Easy ways to make the video quality better
Facing streaming issues even if your internet speed is decent? Try the following tips to improve the quality:
- Use an Ethernet cable to connect your device directly to the modem.
- Move your modem closer to the device if you're using Wi-Fi.
- Clear any blocks between your device and the modem (walls, cabinets, etc.).
- Update your DAZN app to the latest version.
- Turn off motion settings on your TV if the video looks jumpy or blurry during fast scenes.
You can also switch to DAZN Premium — Here’s why it’s worth it!
4. Other factors that affects the video quality
The type of internet connection you have matters:
- Modern connections (like fibre optic) are usually fast and stable.
- Older connections (like ADSL2) can be slower and may vary in speed.
If your connection goes up and down a lot, it might cause video issues on DAZN.
If your speed is under 9 Mbps and you’ve tried everything above, you may need to talk to your internet provider about upgrading your service.
FAQs
Why does DAZN buffer when other streaming services don’t?
Most other platforms show on-demand content (pre-recorded). DAZN often streams live sports, which need faster internet.
Live streaming sends data in real time—right from the stadium to your screen, which requires more speed and stability.
Tried everything, but it still doesn’t work. What to do?
Is it my TV or my internet?
Start by testing your internet speed.
- If your speed is good, the problem might be with your TV.
- Try restarting your TV or device.
- If it's a Smart TV, unplug it for 10 seconds and then turn it back on.
Need Help?
If you still have any questions, contact our Support Team for assistance.