Basic Troubleshooting in Your Web Browser
Follow the steps below:
1. Confirm if your internet connection is available on your device.
To check if your PC/MAC has a working internet connection, see if you can access www.dazn.com. If you can view the page without receiving an error message, you know that your PC/MAC's internet connection is working.
2. Check your internet connection speed at www.fast.com.
In your browser, go to www.fast.com to check your internet connection speed. Since this page is optimized for streaming services, it will provide you with an accurate measure of your internet speed. To check the recommended speed for watching DAZN, click here.
3. Try another event and see if it works.
In your web browser, see if you can load any other event currently running. If it works, go back to the original event you wanted to watch. If the other event isn't working, proceed to the next step.
4. Try a different web browser.
Simply attempt to watch DAZN in a different web browser. For a list of available web browsers, check http://outdatedbrowser.com. On this website, you can find the latest versions of available web browsers.
5. Clear cookies and cache.
Please navigate to our article "How to delete your cookies and cache" for more information on the web browser you are using.
6. Check your IP address and confirm it is located in a supported country.
In your web browser, navigate to Maxmind. Once you're on the Maxmind page, it will automatically show you where you are located according to the Maxmind database. Make sure you are located in a supported country.