Basic Troubleshooting on Your Android Phone and Tablet
Please follow the steps below:
1. Confirm if your device is supported.
Your Android phone or tablet must be capable of running operating systems 4.4 and higher.
2. Confirm if your internet connection is available on your Android phone or tablet.
To check if your Android phone or tablet has a working internet connection, see if you can access www.dazn.com in your browser. If you can view the page without receiving an error message, you know that the internet connection on your Android phone or tablet is working.
3. Try force-closing the application.
Please follow the steps below:
- On your device, tap the Overview button (this button is usually located at the bottom of the screen and often looks like a simple square or two overlapping rectangles).
- Swipe through the apps until you find the DAZN app.
- Swipe the app off the screen (this will close the app but won't stop any background processes).
4. Check for new updates to the DAZN app.
Access the Google Play Store and check for updates to the DAZN app. If an update is available, make sure to install the latest version of your app.
5. Restart your device.
Please follow the steps below on your Android device:
- To restart your smartphone or Android tablet, press and hold the power button for several seconds. You will typically find the power button on the right side of the device, just above the volume buttons.
- After a few seconds, you will see a menu. Select "Restart" from the menu if available, otherwise, select "Power off."
- If the device doesn't restart automatically, press and hold the power button again until it reboots.
6. Uninstall and reinstall the DAZN app.
Follow the steps below:
- Open the device's Settings app.
- Tap on "Apps & notifications."
- Tap on the DAZN app (if you can't find it, first tap on "See all apps" or "App info").
- Tap on "Uninstall."
7. Sign in to the Google Play Store (Make sure your device is connected to the internet).
Use the search function and type "DAZN," or look in the sports section of the Google Play Store. You can also follow this link to the DAZN page on the Google Play Store.