Basic Troubleshooting on Your Sony Smart TV
Please follow the steps below:
1. Try another event and see if it works.
In your DAZN application, check if you can load any other event that is currently running. When it's working, go back to the original event you wanted to watch. If the other event isn't working, proceed to the next step.
2. Restart the DAZN app.
Please follow the steps below:
- On your device, navigate upward to see the menu bar.
- Select "Exit the app" on the right side of the menu bar.
- Once you're back on your home screen, navigate to the DAZN app and start it.
3. Try force-closing the application.
Please follow the steps below:
- Go to the settings menu.
- Select "Applications" and confirm with the enter button.
- Choose "Manage applications" and confirm with the enter button.
- Select "Downloaded," then press the arrow-down button to highlight the DAZN app and press the enter button.
- Press the enter button again and select "Force stop."
- Press the enter button again to select "OK."
4. Restart the device.
Please follow the steps below:
- Turn off your Sony Smart TV and unplug it from the power outlet (don't just turn it off).
- Make sure to wait for 15 to 20 seconds.
- Then, plug the Sony Smart TV back in and restart it.
5. Confirm if other streaming apps are working.
On your device, access any other streaming application you have installed on your system and check if it works. If you don't have any other streaming apps, check if your app store is functioning, and if you can browse it.
6. Confirm if the latest operating system is installed.
Follow the information on the Sony support page to get details on how to update your Smart TV/Android.
7. Uninstall and reinstall the DAZN app.
Please follow the steps below:
- Follow the steps on the Sony support page to remove the DAZN app.
- Then, go to the Google Play Store.
- Use the search function and look for "DAZN."
- Click on the app and follow the instructions to install it.
8. Restart your router.
Please follow the steps below:
- To restart the router, unplug the router or modem from the power outlet (don't turn it off).
- Wait for 15 to 20 seconds, and then plug it back in.
- Allow the device to reconnect in one or two minutes.