Basic Troubleshooting on Your Samsung Smart TV
Please follow the steps below:
1. Try another event and see if it works.
In your DAZN application, check if you can load any other event that is currently running. When it's working, go back to the original event you wanted to watch. If the other event isn't working, proceed to the next step.
2. Restart the DAZN app.
Follow the steps below:
- On the DAZN home screen, navigate upward to see the menu bar.
- Select "Exit the app" on the right side of the menu bar.
- Once you're back on your home screen, navigate to the DAZN app and start it.
3. Try force-closing the application.
Please follow the steps below:
- On the remote control, press and hold the Back button for a few seconds. This should display the option to "Exit the app."
- If that doesn't work, turn off the TV and unplug it for 10 to 20 seconds. Then, plug the TV back in and restart it.
4. Restart your device.
Follow the steps below:
- Turn off your Samsung Smart TV and unplug it from the power outlet (don't just turn it off).
- Make sure to wait for 15 to 20 seconds.
- Then, plug the Samsung Smart TV back in and restart it.
5. Confirm if other streaming apps are working.
On your device, access any other streaming application you have installed on your system and check if it works. If you don't have any other streaming apps, check if your app store is functioning, and if you can browse it.
6. Confirm if the latest operating system is installed.
For information on how to update your Samsung Smart TV's operating system, visit the official Samsung support page.
7. Reinstall the DAZN app.
Follow the steps below:
- On your device, navigate to the DAZN app tile (do not launch the app).
- Using the remote control, navigate down and select "Delete."
- Go to the app store.
- Search for DAZN and install the latest version of the app.
8. Restart your router.
Please follow the steps below:
- To restart the router, unplug the router or modem from the power outlet (do not turn it off).
- Wait for 15 to 20 seconds, and then plug it back in.
- Allow the device to reconnect in one or two minutes.