Basic Troubleshooting on Amazon Fire TV and Fire TV Stick
Please follow the steps below:
1. Try another event and check if it's working.
In your DAZN application, check if you can load any other event that is currently running. When it's working, go back to the original event you wanted to watch. If the other event isn't working, proceed to the next step.
2. Restart the DAZN app.
Follow the steps below:
- On your device, navigate up until you see the menu bar.
- Select "Exit the app" on the right side of the menu bar.
- When you're back on the home menu, navigate to the DAZN app and start it.
3. Try force closing the DAZN app.
Follow the steps below:
- On your Amazon Fire TV, go to "Settings."
- Navigate to "Applications."
- Select the DAZN app.
- Choose "Force Stop."
- Restart the DAZN app and check if the issue is resolved.
4. Restart your Amazon Fire TV.
Follow the steps below:
- On your Amazon Fire TV, go to "Settings."
- Navigate to "Device."
- Scroll down and select "Restart."
- Your Fire TV will turn off and automatically turn back on.
5. Confirm if other streaming apps are working.
On your device, access any other streaming application you have installed on your system and check if it works. If you don't have any other streaming apps, check if your app store is functioning, and if you can browse it.
6. Confirm if the latest operating system is installed.
Software updates are automatically installed on Amazon Fire TV. If you want to manually check for a software update, follow the steps below:
- In the Fire TV menu, navigate to "Settings."
- Select "Device."
- Choose "About."
- Select "Check for System Update."
- If an update is available, you should install it now.
7. Uninstall and reinstall the DAZN app, ensuring you have the latest version.
Follow the steps below:
- On your Amazon Fire TV, go to the "Your Apps & Games" section.
- Scroll all the way to the right and select "See All."
- Once the app overview loads, navigate to the DAZN app and click the options button on your remote control.
- Select "Uninstall" from the menu on the right.
- Then, use the search function on the "Home" section to look for DAZN.
- Click on the DAZN app and follow the instructions to install it.