1. You have not paid with the account you are currently logged in to/the payment method is not linked to your account.
- If you have not paid, only free content can be viewed/paid content will be marked with a key. Please make sure that you are not subscribed to another account.
- Please try logging in with an account other than your regular email address, or with an account of a family member.
- If you are using another company's payment method, please make sure that you have linked the payment method to your DAZN account.
- Depending on the payment method, you may need to link your payment method to your DAZN account after signing up with another company.
- Please complete the operation to link your DAZN account according to the payment method you are using.
- Please refer to the following for details on linking payment methods.
Customers who have signed up for DMM x DAZN Hodai
Customers subscribing to Amazon Prime Video | DAZN channels
2. If you have completed the linkage and payment, and you are sure that your subscription account is the one you are currently logged in to -
Please try the following steps to improve the situation.
1: Update the DAZN app to the latest version.
・Update the DAZN app to the latest version.
How to update the DAZN app to the latest version?
・After doing the above, please log out of DAZN and try logging in again to see if you can watch the game again.
・Please check the current plan from the ‘Contract details’ screen in My account and confirm that the account is still valid.
*If the end date of the contract is in the future, the account is active and can be used for viewing.
If the end date of the contract is in the past, the account is inactive (cancelled).
Please try the following steps.
2: If the above methods do not improve the problem
If the above methods do not improve the problem, please try the following remedies.
- Delete or reinstall the app.
- Clear your browser's cache or access DAZN in incognito (private) mode in your browser.
- Access DAZN in the incognito (private) mode of your browser.
- Update the OS version of your device to the latest version.
If the problem persists after trying the remedies in STEP 1 and 2, Please follow the steps below to contact our customer service.
1.Log in to DAZN using the account where the problem is occurring.
2. While logged in to your current account, click on the ‘Chat with us if you need help’ link in the bottom right-hand corner of the help page.
Click on speech bubble and contact customer service via Chatbot.
If you are unsure of your login details, please contact us with the following information.
Your email address, which may have been registered with us.
Your full name as it may have been registered.