Unable to cancel subscription
If you still cannot cancel the subscription, Please send us an e-mail by following steps:
- Please access the DAZN Help page, where you will find the “Start Chat” button on the bottom right-hand corner of the page
- Please initiate the Chatbot by selecting the “Start Chat” button
- Please type in “I need to talk to someone” within the message box provided, after the Chatbot “Main Menu” is displayed
- If you are successfully able to connect and chat directly with a Customer Service agent, please inform them of your desires to cancel your subscription
- In case you are not successful, the Chatbot will guide you to send your inquiry via email by asking you to type your inquiry within the message box that it will provide.
- After you have typed in your inquiry,please select the “send message” button and type in your desired email address contact information accordingly
- For "Describe your issue", Please fill in bellow items and press "SEND".
- Registered Name
- Registered Email address
- Registered last four digits number of your credit card
If you do not receive a response from Customer Service within 24 hours, please make sure you are receiving the following domains
@performgroup.com
@service-mail.dazn.com
@email.dazn.com
@mail.dazn.com
@dazn.com
@mailer.dazn.com
@e.fanaticsretailgroup.com
Please check the above and if there is no problem with your domain name settings, please contact us again.