Please follow the steps below if you have problems accessing your account:
Accessing "My Account"
After your registration it may take up to 4 hours until you are able to access My Account. Otherwise you should be able to access "My Account" at any time using this link.
At the sign in make sure to verify your login details (error code 50-49-401)
When you try to sign in make sure to check your email address and password for typos and make sure to use the details you entered when registered. If you have entered your wrong login details you will receive a banner stating error code 50-49-401. If you have entered the wrong password for more than 10 times in a row, you receive error code 50-00-429 and our system will log you out for approximately 15 minutes before you can try again to login. This is to protect your account and prevent an unauthorized person to gain access.
Reset your Password
Please follow the steps below to reset your password:
- Go to My Account.
- Click on Profile and settings.
- Click on Password from Profile.
- Enter your current password followed by new password.
Note: If you have forgotten your current password, click on Send me a link. You will receive an email from DAZN on your registered email address. Simply follow the instructions to Reset your password.
When choosing a password, it should be
- At least 6 characters long.
- A mix of upper and lowercase letters, numbers, and symbols.
- Not easily guessed, such as ‘password,’ ‘12345678,’ or use any personal information (name, birthday, address).
- Different than what you use for any other websites or apps.
A password manager can help you keep track of unique passwords.
Otherwise, you can also go to the Change password page and follow the instructions to change or update the password.
Recover your email address
Please take this link to recover your email address. In order to recover your email address you will need the following details:
- First Name
- Last Name
- Payment method
- Last 4 digits of your payment method
Restart your device
Depending on your device the steps might be different. As a general guideline you can close the app and power your device off, if it doesn’t have a restart option. Afterwards please wait 10 to 20 seconds before you start your device again.
Contact customer support
If you are still not able to access your account, please contact customer service for further help. To verify your account please provide the following information when contacting customer service:
- First Name
- Last Name
- Last 4 digits of your credit card and expiry date
- Voucher Code number (if you have one)
- Sign up date