If you believe you have been charged incorrectly, please open a case by clicking on the ‘CONTACT US’ button at the end of this page or this link.
Keep in mind we are unable to discuss any payment issues if you are not paying DAZN directly which does include but may not be limited to:
- Amazon In-App purchases – please contact Amazon customer services directly
- Google Payments – please contact Google customer services directly
- Apple Payments – please contact Apple customer services directly
- Gift Codes (DAZN ticket, DAZN prepaid card, J-League Annual Pass, etc)
- If you have signed up for any other special plan where you are not paying directly to DAZN by card payment (using the payment method registered with the respective company) - please check with the respective registration source for details.
For more information, please see the following article.
If you are paying DAZN directly by card payment or are being charged for more than one account, please contact our customer service.
If you are not signed in to your DAZN account, you will be prompted to do so. Being signed in is important since we can only discuss payment related questions with the owner of the account.
Once you are signed in please add as many details as you can to your case:
- Email used to sign up to DAZN (If you created more than one account please include all email addresses)
- Full name used to sign up to DAZN
- Registration date
- Which month(s) do you believe has been charged incorrectly
- Credit card: Last 4 digits, expiration date and payment date
- Images or other evidence of payment from DAZN (please provide a camera or screenshot of the payment. You can attach it in the chat or in the body of the email).
These details help us to process your request faster. If you do not have all the details, you can still contact us, and we will do our very best to assist you. If we need additional details, we will request them from you by email.
Request a refund
Please keep in mind we are unable to issue refunds if you are not paying DAZN directly.
Please note that if you withdraw from the membership in the middle of a period, the remaining pro-rated period will not be refunded.
For DAZN for docomo user
Please be confirmed, if you are charged more than the monthly fee, you may have DAZN account in addition to DAZN for docomo account or more than 2 accounts that mixed with DAZN and DAZN for docomo accounts.
Please provide as many details as possible when contacting us.
The email address you used to register with DAZN (if you created more than one account, please include all email addresses)
- Email used to sign up to DAZN (If you created more than one account please include all email addresses)
- Full name used to sign up to DAZN
- Registration date
- Which month(s) do you believe has been charged incorrectly
- Credit card: Last 4 digits, expiration date and payment date
- Images or other evidence of payment from DAZN (please provide a camera or screenshot of the payment. You can attach it in the chat or in the body of the email).
If further details are required, we will confirm this after contacting us.
*For customers who have a statement marked [DAZN for docomo], please contact the docomo Information Centre for details.