If you see a pop-up or banner asking you to update your payment method or stating that you have insufficient funds, this means we were unable to process the payment for your account.
This could happen for several reasons :
- The payment method might not have enough money.
- The payment method has expired or is no longer valid.
- Your recurring payment was not approved by your financial institution
You may be unable to watch the paid content until the payment issue has been resolved. During this time, you will still be able to enjoy the free content shown on DAZN.
We will automatically retry failed payments periodically over the course of your billing cycle but you can also follow these steps to fix the problem immediately:
Update your payment information :
- You can retry either by re-entering the same payment method
- Or you can enter a different payment method.
Effective Thursday, November 27, 2025, at 8:00 AM, we will temporarily suspend new registrations for “Mobile Carrier Payment” and “Wallet Payment” as payment options. We sincerely regret any inconvenience this may cause and kindly request that you select an alternative payment method during this period. The resumption of new registrations is anticipated around February 2026.
Customers who have already configured “Mobile Carrier Payment” or “Wallet Payment” as their payment method may continue to use these options without any changes. Please note that if you switch to another payment method, you will not be able to revert to “Mobile Carrier Payment” or “Wallet Payment” until the service resumes.
We deeply apologize for any inconvenience and appreciate your understanding and cooperation.
NOTE : If you have successfully updated your payment method, but the error still shows on your TV or TV-connected device, please click on the ‘Reload’ button shown on your TV device.
For specific instructions and details on how to change your payment method, please click here.