A complete guide to resolving the most common errors on DAZN. In a few simple steps, you can get back to enjoying your favorite sporting events on our platform.
Connection speed is crucial for watching your favorite sporting events on DAZN. To enjoy the content on the platform without problems, it is first necessary to check the minimum network requirements necessary. Also, make sure that you have closed all unused applications and browser tabs.
However, errors may appear on your device's screen. In this case, we explain how to solve them in a few simple steps.
Error number 10_000_000
Why does this error occur
You will see the error message 10_000_000 if there is a generic error on the platform.
How to Fix Error 10_000_000
To resolve this issue, we recommend that you:
- Try refreshing the page;
- Try using a different browser or device;
- Try clearing the cache;
- Restart the App or device.
If after following these instructions the problem persists, we suggest that you contact Customer Support.
Error number 10_002_007
Why does this error occur
You will see error code 10_002_007 if there is an error processing your payment.
How to Fix Error 10_002_007
To resolve this issue:
- Make sure you have enough funds in your bank account (we will make multiple attempts to charge you for the subscription fee);
- Update your payment details in the "My Account" section to make sure your payment method is valid.
Error number 10_005_001
Why does this error occur
If you see the error code 10_005_001, it means that there is a problem with your internet connection and you cannot see the event on your device.
How to Fix Error 10_005_001
If the issue persists, follow these instructions:
- Go to www.fast.com and check that your internet connection meets our minimum requirements;
- If possible, connect your device to the network via an ethernet cable;
- Reduce the number of devices connected to your Wi-Fi;
- Restart your modem/router and the device you're using DAZN on;
- If possible, try using a different connection.
If after following these instructions the problem persists, we suggest that you contact Customer Support.
Error number 10_022_003
Why does this error occur
If you see error 10_022_003, we can't let you watch videos on your device at this time. This could be due to a bad internet connection.
How to Fix Error 10_022_003
If the issue persists, follow these instructions:
- Go to www.fast.com and check that your internet connection meets our minimum requirements;
- If possible, connect your device to the network via an ethernet cable;
- Reduce the number of devices connected to your Wi-Fi;
- Restart your modem/router and the device you're using DAZN on;
- If possible, try using a different connection.
If after following these instructions the problem persists, we suggest that you contact Customer Support.
Error Number 50-49-401
Why does this error occur
When you log in to DAZN, make sure that you have entered your email address and password correctly and that these details are the ones you used to open your account. If you have entered the wrong data, you will see a message with the error code 50-49-401.
How to Fix Error 50-49-401
To fix the problem, just retype your correct email address and password. In total, you have 10 consecutive attempts.
Error Number 50-00-429
Why does this error occur
If you enter the wrong password more than 10 times in a row when logging in, you will see error code 50-00-429.
How to Fix Error 50-00-429
If you enter the wrong password more than 10 times in a row, our system will block the login process. Just wait about 15 minutes before trying to enter the correct password again. This is to protect your account and prevent unauthorized access by third parties.
If you don't remember your password, you can always reset it by following these instructions:
- Access the dedicated page to reset the password;
- On the next page, enter your email address and click "Submit";
- You will receive a notification notifying you that we have sent you an email to the address you provided;
- Check that in your inbox and in the Spam folder an e-mail from "DAZN Support" with the subject "Change your password". This may take a while for the password reset email to arrive.
- In the DAZN email you will find the "Reset password" button, select it and you will be redirected to a page where you can enter your new password. Make sure that your new password meets the following criteria:- Contains at least one uppercase and lowercase letter;- Does not contain spaces;- Contains at least one letter and one number;- Contains special characters to make it more secure (~'!@#%^&*()+=_-{}[]\|:;"'? /,.)
- Check that you haven't made any typos when entering your new password. Once you have chosen and entered your new password, click on "Change password";
- Once you've changed your password, you'll be able to use your new password to log in to DAZN.
Error number 59_018_404
Why does this error occur
You will see error code 59_018_404 if your email address could not be associated with a DAZN account.
How to Fix Error 59_018_404
To resolve this issue:
- If you have registered directly on DAZN by credit card, access the page to retrieve your email address;
- Check that you haven't made a mistake when entering your email address;
- In your inbox, look for the email from DAZN confirming the creation of your account or the change of email address;
- Try other email addresses you may have used when you created the account.
If after following these instructions the problem persists, we suggest that you contact Customer Support.
Error numbers 65-003-000 / 65-066-000 / 11-003-013 / 11-065-013
Why these errors occur
The reason why these errors can appear while watching DAZN is about playback.
How to Fix Errors 65-003-000 / 65-066-000 / 11-003-013 / 11-065-013
To resolve the situation, you can try any or all of the options below:
- Check that your internet connection is working;
- If you are using a mobile device, update the DAZN app;
- If you are using the website, please refresh the page or browser version. Supported browsers are:- Google Chrome;- Mozilla Firefox;- Microsoft Edge:- Microsoft Internet Explorer:- Opera Web Browser;- Apple Safari.
- After updating your browser version, reload DAZN on your browser or restart the app. Then try watching the video again.
If after following these instructions the problem persists, we suggest that you contact Customer Support.
Error numbers 65-003-400 / 65-067-400, 65-003-404 / 65-069-404, 11-003-011 / 11-064-011, 11-012-012
Why does this error occur
You may have problems with the video because you are using an old version of DAZN, or because the content of the video needs an update.
How to Fix Errors 65-003-400 / 65-067-400, 65-003-404 / 65-069-404, 11-003-011 / 11-064-011, 11-012-012
To resolve the situation, try these steps:
- Try watching another video first, then try watching the previous one again.
- Top up DAZN on your browser or restart the DAZN app;
-
If you use the site, update your browserSupported browsers are:- Google Chrome;
- Mozilla Firefox;- Microsoft Edge:- Microsoft Internet Explorer:- Opera Web Browser;- Apple Safari. - If you are using a mobile device, update the app;
- Once the update is complete, reload DAZN on your browser or restart the app. Then try watching the video again.
If you continue to have issues with the video, please contact Customer Support.
Error number 83_000_404
Why does this error occur
You will see the error message 83_000_404 if the requested content is not available. This could happen if the content has been moved or no longer exists.
How to Fix Error 83_000_404
If the problem persists, we recommend that you wait for the content to be re-uploaded on demand on our App, or to:
- As always, refresh the DAZN page or App;
- Try restarting your device or using a different one;
- Search for the content in the "Search" section of our app by writing the title (Ex. Juventus-Milan or Parto con Pardo)