Information regarding DAZN prepaid cards and codes

DAZN cards and prepaid codes purchased from the authorised retailer network give access to the DAZN Full plan. If you purchase cards or prepaid codes as a special edition or in addition to a product offered by a partner, always check specific terms and conditions.

You can currently obtain a DAZN prepaid card or code in one of the ways listed below:

• Digital prepaid cards: on dazn.com/prepagate, Startselect, Amazon, Euronics and Gamestop.
• Prepaid Cards: on sale at authorised retailers. Click here to find your nearest shop.
• Prepaid Codes: can be purchased at Mooney and PuntoLis shops, or as part of a corporate welfare programme.
• Special Codes: occasionally you may find DAZN prepaid codes in addition to a product offered by a partner or as a prize in a competition. In this case always check the specific terms and conditions of the activity.

To redeem a DAZN prepaid code follow these instructions:

1. Go to https://www.dazn.com/redeem
2. Enter the prepaid code you find on the receipt (if you bought in a physical shop) or in the purchase email (if you bought online) in the space provided and confirm.
3. Once you have entered the code correctly follow the on-screen procedure to create a new account or access an existing one.

Depending on the prepaid code used, you may be asked to enter an additional payment method.

If you purchased your DAZN prepaid card or code online or in shop, entering an additional payment method is always optional. If you do not enter an additional payment method (such as credit/debit card or PayPal) on your account, your DAZN viewing period will expire at the end of the prepaid period.

If you decide to enter an additional method of payment on your account, at the end of the prepaid period your DAZN subscription will be renewed at the price foreseen by the economic conditions in force which can be consulted at this link. You can cancel it with 30 days notice from ‘My Account’.

Watch out: There are cases in which the code can only be used by certain types of customers. For example, some codes can only be used by new customers. Always read the information on the prepaid code to know the applicable conditions.

If in doubt, contact Customer Service by sending a photo of your prepaid code.

DAZN prepaid cards and codes can be redeemed on active accounts with a monthly flex or annual upfront plan. They cannot be redeemed on active accounts with an annual plan with deferred payment.

Codes with a duration of less than one month can only be redeemed on new or inactive accounts.

→ If you have an active subscription to a plan that matches the prepaid card or code, you can apply the prepaid card or code immediately. Your prepaid period will begin at the end of the current billing cycle. To find out what type of subscription you have, go to ‘My Account’.

→ Any upgrade is immediate and replaces the previously active plan.

If you fall into this second case, please contact Customer Support to normalise your current subscription plan before redeeming your DAZN card or prepaid code.

For example: if you have a subscription to DAZN Sports and you redeem a DAZN Full prepaid code, the prepaid subscription will start immediately on the Full plan, replacing the current subscription, and its duration will correspond to the months of the prepaid code redeemed.

If you want to prevent the code from overwriting your current subscription, you have two options:

1. First make the switch to DAZN Full by credit/debit card or PayPal via the procedure in the ‘My Account’ area. In this case you will pay a first subscription instalment at the current economic conditions, discounted by the remaining credit on your previously active DAZN Sports subscription. At this point, you can enter your DAZN Full prepaid card or code and your prepaid period will begin at the end of the current billing cycle.
2. Cancel your current subscription (active via credit/debit card or PayPal) and wait for your account to be closed and confirmed by email. At this point you can reactivate your subscription using the card or the DAZN Full prepaid code.

Prepaid cards and codes can only be used on accounts with direct payment to DAZN.

• If you are paying through a third party (Apple iTunes, Amazon In App Payment, Google):
  To apply a DAZN prepaid code, you will need to cancel your current subscription, wait for the account to close with the corresponding email confirmation, also from DAZN, and reactivate your subscription using the prepaid code.
• If you have a package that includes DAZN, billed by a third party:
  You can keep the prepaid code and use it when the account is no longer linked to a third-party package or apply it to another DAZN account.

Once a prepaid code has been activated, your access to DAZN Full will be guaranteed until the prepaid period ends.

• If you have not entered an additional payment method (credit/debit card or PayPal) on your account, your subscription to DAZN Full will expire at the end of the prepaid period.
• If you have entered an additional payment method on your account, at the end of the prepaid period your subscription to DAZN Full will automatically renew at the current economic conditions available at this link. You will be able to cancel it with 30 days notice from "My Account".

You can change your payment method by going to the ‘My Account’ section.

• If you select the plan equivalent to the prepaid card or code, or a plan with a lower value, the new payment method entered will be activated when the current prepaid period expires.
• If you select a higher value plan, it will be activated immediately by overriding the current prepaid period and will automatically renew at the current economic conditions available at this link.

Example: If you decide to activate a DAZN Family subscription although a DAZN Full prepaid subscription is still active, you will lose the remaining prepaid period of your existing DAZN Full subscription. Any switch to a higher value plan is immediate.

The prepaid code gives you access to the indicated DAZN plan until the prepaid period expires. If you have not entered an additional payment method into your account, your DAZN subscription will expire at the end of the prepaid period. You will then be able to reactivate a subscription by choosing your preferred plan and subscription in the ‘My Account’ area.

WARNING: Any switch to a higher value plan is immediate.

Example: If you decide to activate a DAZN Family subscription despite still having an active DAZN Full prepaid subscription, you will lose the remaining prepaid period of your existing DAZN Full subscription.

If you have a prepaid code purchased before August 1st, 2025 you can redeem it within 12 months of the date of purchase. The code will give access to the corresponding plan, for example DAZN Standard prepaid codes will give access to the DAZN Full plan.

If you are unable to redeem your DAZN prepaid code you may find yourself in one of these situations:

The prepaid code has not been entered correctly:

• Check that you have entered the prepaid code correctly and try typing it again.
• If you have purchased a DAZN prepaid card or code, your code will be 15 characters long.
• All DAZN codes are case sensitive.
• Do not confuse:
  • A capital "O" and the number zero (0)
  • A lowercase "L", an uppercase "I" and the number one (1)

Your account may not have the correct characteristics to use the code:

• Check that your account is not linked to a payment through a third party (Apple iTunes, Amazon In App Payment, Google) and that your subscription is not part of a third party billed plan. For more information see the point "Can I use a prepaid code if I am paying for the subscription through a third party"
• Check that the code is not dedicated exclusively to certain categories of customers on the terms and conditions received with the code. For example, some codes can only be used by new customers.

The prepaid code could be expired:

• The error message you are receiving may mean that the 12 months have elapsed after which it is no longer possible to redeem the code.
• Check the expiration date of your code on the receipt or contact Customer Service.
• Check the terms and conditions of the DAZN prepaid codes.

The prepaid code could have been purchased or issued in a country that is different to the one in which you are trying to activate it.

If you do not fall into any of the above categories and have entered the code correctly but continue to see an error message, contact Customer Support.

Effective from 1 August 2024.

1. WHO WE ARE

We are a subscription service offering subscribers streaming access to a wide range of sporting events from around the world on a variety of internet-enabled devices, including TVs, PCs and other platforms (‘DAZN Service’). To enhance your enjoyment of the DAZN Service you will also be provided with suggestions of events in which you may be interested and other interesting sports information.

The DAZN Service is provided by DAZN Limited (‘DAZN’).

2. PREPAID CARDS AND PREPAID CODES

1. Prepaid cards (‘Cards’ or, individually, ‘Card’) and prepaid codes (‘Codes’ or, individually, ‘Code’) are issued by DAZN and are available for purchase at authorised third party outlets or in other ways communicated for this purpose.

2. The Card and/or the Code may be activated within twelve months of the relative date of purchase, may be used only once and permit, subject to the provisions of paragraph 3 below, the use of the DAZN Service at the economic conditions and for the duration envisaged for the Card and/or the Code purchased. Codes with a duration of less than one month may only be activated one at a time.

3. In order to use the Cards and/or Codes the purchaser (‘User’) shall 

a) create a new DAZN account - if he/she is of age and subject to acceptance of the conditions of use of the DAZN service (‘Conditions of Use’) as well as having previously viewed and accepted the privacy policy at www.dazn.com - or already have an account with direct payment to DAZN.  For use of Cards and/or Codes lasting less than one month only, the existing account with direct payment to DAZN shall be without an active subscription at the time of activation of the Cards and/or Codes.

b) have a device enabled to use the DAZN Service and an internet connectivity service, in accordance with the minimum connection requirements and enabled devices indicated on www.dazn.com or in the Conditions of Use.

4. Cards and/or Codes are non-refundable and can only be used within the Italian national territory.

3. TERMINATION AND RENEWAL

3.1. Following the activation of the Card and/or a Code, the use of the DAZN Service - with maintenance of the relative account - shall be guaranteed to the User until the expiry date of the Code, subject to the provisions of Article 3.2 b) below.

3.2. If during activation or during the period of validity of a Card and/or Code, in the manner provided for in Article 3 above

a) the User has not inserted a method of payment among those proposed, the use of the DAZN Service shall terminate on expiry of the period of validity provided for the same Card and/or the same Code;

b) the User has inserted a method of payment among those proposed, the use of the DAZN Service chosen will be renewed at the ordinary cost (monthly or annual) of the same DAZN Service, which will be charged automatically upon expiry of the Card and/or the Code and subsequently according to the renewal terms and methods of payment from time to time provided for the chosen Service using the payment details provided by the User. The User may request the deactivation of such automatic renewal at any time, in accordance with the contractual conditions set out in the chosen DAZN Service and the Service Charter, by means of one of the following methods:

1. by logging in to the ‘My Account’ page at the LINK (URL: https://www.dazn.com/it-IT/myaccount/subscription) and clicking on the ‘cancel subscription’ button;

2. by contacting Customer Service at the LINK (URL: https://help.dazn.com/hc/it-it);

3. by sending a clear communication to this effect by Pec to dazncs@legalmail.it.

4. LOSS, DESTRUCTION OR ILLEGIBILITY OF CODES

4.1. The risk of accidental loss, destruction or illegibility of the Card and/or Code is transferred to the User at the time of purchase. The User remains solely responsible for the safekeeping and use of the Card and/or Code and for any proper and/or improper use that may be made of them.

4.2. DAZN shall not be liable in the event of theft, loss or unauthorised use of the Card or Code.

5. PERMITTED USE

The Card and/or the Code may only be used for lawful purposes. The User therefore undertakes not to use them in any way that violates any applicable local, national or international law or regulation and/or in any way that is illegal or fraudulent or has an illegal or fraudulent purpose or effect. The card and/or code may not be transferred for monetary and/or other consideration.  

6. VARIATION

Any changes to these Conditions will be notified to you by email to the most recent address held by DAZN. Any changes to the payment terms will also be notified to the User in the same manner.  Such notice will clearly state the changes in question and the reason for them as well as the term of sixty (60) days from the notice within which the User may withdraw from his contract if he does not wish to accept the contractual changes proposed to him. In the absence of such notice of withdrawal within the aforementioned period, the contractual changes shall be deemed accepted. Notwithstanding the foregoing, changes made in order to comply with the law, including in the case of changes in legislation, may have immediate effect.

7. JURISDICTION AND APPLICABLE LAW

7.1. These Conditions are governed by Italian law, including consumer protection laws.

7.2. For any dispute relating to these Conditions, the Court of Milan shall have exclusive jurisdiction, with the exception of disputes with consumers for which, pursuant to Article 66-bis of the Consumer Code, the Court of the place of residence or domicile of the consumer shall have jurisdiction.