If you’ve forgotten your email address, you can easily recover it with a few simple steps.
Finding the email you used to sign up
- Search your inbox: Look for any emails from us. The email might have been sent months or even years ago, depending on when you signed up.
- Check saved passwords: Look in your browser or password manager. Even if the password is outdated or incorrect, the email address might be there.
- Try all your emails: If you have multiple email addresses, try each one to see if it’s the right one.
Once you find your email address:
- Reset your password: If you’ve found the right email address, reset your password to access your account. You can reset your password here.
- Verify your email: After signing in, remember to update your email address in My Account.
Recovering your email address
If you can’t find the email address you used to sign up, we’re here to help. Contact customer support with as many of the following details as possible to help us track down your account:
- First and last name
- Payment method
- Last 4 digits of your payment method (if applicable)
- Gift code number (if you have one)
- Date you signed up
Still stuck?
If you’ve tried all the above and still need help, reach out to customer support by clicking on the “Need Help?” button on the bottom of the page. We’re here to assist you!