What can I do if my payment failed?

If there is an issue with your payment method, here are some of the most common causes and steps to resolve them.

Payment Declined

If your bank or payment provider declined the charge:

• Ensure that your payment details, such as billing address, security code, and expiration date, are correct.
  • If incorrect, go to the My Account section and update your payment method.
  • If everything appears correct, retry your payment.
• Verify that your account has sufficient funds to cover the DAZN subscription.
• Make sure your bank supports e-commerce transactions and has not placed restrictions on international payments.
• If the issue persists, contact your bank or payment provider for further assistance.

Payment Method Not Accepted

DAZN accepts various payment methods, including credit and debit cards, digital wallets, and third-party services. If your payment method is not working:

• Ensure that your selected payment method is supported by DAZN in your country.
• If your payment is still failing, try using a different payment method.

Account Canceled Unexpectedly

If your DAZN account has been canceled unexpectedly, this could be due to:

• A payment issue:
  • If you are billed through a third party (e.g., Apple or Google Play), sign in to your third-party account to resolve the issue and then rejoin DAZN.
  • If you cannot rejoin through the third party, you can reactivate your subscription on DAZN.com by adding a new payment method.
• Billing address mismatch:
  • Ensure that the billing address linked to your payment method matches the country from which you are accessing DAZN.
  • Example: If you are using DAZN from the US, your payment method must have a billing address in the US.
• Subscription pause or cancellation:
  • If you paused or canceled a subscription that includes DAZN and no payment method is on file, you need to reactivate your payment method.
  • If your package is still active, relink your DAZN account.
  • If you canceled your package, sign in to your DAZN account and update your payment details.

Update your payment method and details

You can easily update your payment method and details by following these steps:

• Click on your profile icon to visit My Account.
• Click on the Subscription tab from the menu.
• Under Payment information, click on Manage payment method.
• Under Change payment method, select your preferred payment method followed by the required payment details.
• Click on Update payment method to complete the process.