Derek Chisora vs Deontay Wilder PPV Troubleshooting – Help Center

Do I need a DAZN subscription to buy the Pay Per View event?

Yes, you need an active subscription to view the PPV. Click here to sign up and subscribe to a plan of your choice. If you're already an active DAZN user, you can simply sign in and buy the PPV.

I've paid for the event, but it says I need to buy again. Why?

If you see a pending payment in your banking app after trying to buy an event ticket, but you're still being asked to pay again, it means something went wrong during the checkout process. You'll need to try buying the event again. Don't worry about the pending payment; it should disappear from your app within 5 days, depending on your bank.

I'm travelling abroad. Can I still watch or purchase a DAZN Pay-Per-View (PPV) event?

Yes, you can—here’s how it works depending on your subscription status:

If you have an active DAZN subscription:
Great news! You can buy and watch the PPV while travelling abroad – just log in and follow the instructions to buy, enjoy the fight.
If you don’t have an active DAZN subscription:
If you're seeing an error that the content isn't available in your country, it's likely because your old subscription is registered in a different region. To resolve this, simply re-register using a different email address and follow the on-screen instructions to complete your PPV purchase.

I've paid for the PPV, but it looks like I have been charged more than once

If you have paid for the PPV but you can see more than one payment in your banking App it means something went wrong in the checkout process. Please be assured though that these additional payments are pending payments and will be removed from your statement in up to 5 days, depending on your bank.

I've just paid another month of my subscription. Why do I need to pay again for the PPV?

The highly anticipated Chisora vs Wilder PPV is not part of your subscription. PPV events are priced individually to offer exclusive access to premium content.

How much does the PPV cost, and what are the payment options?

For pricing, check here.

The picture seems to be buffering, what can I do?

Remember your broadband speeds affect the quality of the stream you receive. We suggest you check that there aren't other devices being used at the same time as they could be overloading your broadband strength.

I'm getting a message saying I'm logged in to too many devices.

Our PPV events will only allow one device to stream the event. If you are receiving this message then it's likely our system still recognizes another device you may have recently logged in to. To resolve this head to https://www.dazn.com/myaccount/devices where you will have the option to remove or sign out of all devices. Once you remove or sign out of all devices please wait around 10 minutes and log in to the device you would like to watch on.

If I miss the start of the event, can I watch from the beginning?

Yes, we realize that some customers may miss the start of an event, so when you select the event tile, you can choose to "Join Live" to watch completely live or "Watch from start" to take you back to the beginning.

When will the Video on Demand of the fight be available to watch?

If you're unable to watch the event live, you can catch up afterwards on video on demand. It's usually available within 4 hours of the event finishing, and you've got the following 7 days to watch and re-watch as you like.

What languages can I watch it in?

The event will be broadcast in multiple commentary languages. You can tune in to your preferred language easily.